blackjack Privacy Policy – How We Handle Your Personal Data

What We Collect and Why

When you register and use the blackjack platform, we collect certain personal information that is necessary to operate your account, process transactions, and comply with applicable Philippine laws. The information we collect falls into three broad categories: information you provide directly, information generated by your use of the platform, and information received from payment providers. We collect only what is reasonably necessary for the purposes described in this policy, and we do not sell your personal data to third parties under any circumstances. This policy applies to all users of the platform, including registered members and visitors who browse without an account.

1. Information You Provide

When you create an account, we collect your full name, date of birth, email address, mobile number, and preferred payment method details. We may also ask for a government-issued ID during identity verification, which is required under Philippine anti-money laundering regulations. Any information you submit through support requests, feedback forms, or account settings updates is also retained as part of your account record. You are responsible for ensuring that all information you provide is accurate and kept up to date. Providing false or misleadinginformation may result in account suspension or termination in line with our Terms and Conditions.

2. Information Generated by Platform Use

Each time you log in, place a bet, play a casino game, or navigate the platform, we automatically record certain technical and behavioural data. This includes your IP address, device type, browser version, operating system, session timestamps, pages visited, and the actions you take within the platform. We use this data to maintain platform security, detect suspicious activity, improve the user experience, and ensure that our services function correctly across all devices — including mobile browsers commonly used by Filipino players. This data is stored securely and is not shared with advertisers or unrelated third parties. Aggregated and anonymised versions of usage data may be used for internal analytics and product development purposes.

3. Payment and Transaction Data

When you make a deposit or request a withdrawal, we receive transaction details from your chosen payment provider, such as GCash, Maya, or your local bank via InstaPay or PESONet. We record the transaction amount, date, method, and reference number as part of your account history. We do not store full card numbers or complete bank account credentials on our servers — payment processing is handled by regulated third-party providers. Transaction records are retained for a minimum of five years in compliance with Philippine financial regulations. If a transaction is flagged for review, we may request additional documentation to verify the source of funds before processing the withdrawal.

4. How We Use Your Information

The personal data we collect is used to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity, and communicate important account updates to you. We also use your data to comply with our legal obligations under Philippine law, including the Anti-Money Laundering Act and the Data Privacy Act of 2012. Where you have opted in, we may send you platform updates or promotional communications, which you can unsubscribe from at any time. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Our use of your data is always proportionate to the purpose for which it was collected.

5. Data Sharing and Third Parties

blackjack does not sell, rent, or trade your personal information to any third party for marketing purposes. We share data only with service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and only to the extent necessary for those services. All third-party providers we work with are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your information to government authorities or regulators if required by law, court order, or to protect the rights and safety of the platform and its users. Any such disclosure will be limited to what is strictly required by the applicable legal obligation.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised. You may request the deletion of your account and associated data at any time, subject to our legal retention obligations. We will confirm the outcome of any deletion request within a reasonable timeframe.

7. Your Rights Under the Data Privacy Act of 2012

As a Filipino data subject, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to correct any inaccurate information. You also have the right to object to certain types of processing, the right to erasure in circumstances where retention is no longer justified, and the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a clear description of your request. We will respond within 15 business days in accordance with our obligations under the Data Privacy Act.

8. Cookies and Tracking Technologies

The blackjack platform uses essential cookies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your device. We do not use third-party advertising cookies or cross-site tracking technologies. Session cookies are deleted automatically when you close your browser, while preference cookies may persist for a limited period to improve your experience on return visits. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain platform features. By continuing to use the platform, you consent to our use of essential cookies as described in this policy.

9. Security Measures

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, regular security assessments, and staff training on data handling procedures. While we take all reasonable steps to secure your data, no online platform can guarantee absolute security, and you should also take steps to protect your own account — such as using a strong, unique password and logging out after each session. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action. We will notify you and the relevant authorities in the event of a data breach that affects your personal information, in accordance with our legal obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. When we make material changes, we will notify registered users via email or a prominent notice on the platform. The updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our support team at [email protected]. For questions about your rights under Philippine data privacy law, you may also contact the National Privacy Commission directly. For answers to common platform questions, visit our FAQ page. To review the full terms governing your use of the platform, see our Terms and Conditions.